Refund policy

The Saddleshack offer a three day trial on all saddles. 

Your three-day trial starts when you receive the saddle and includes weekends and bank holidays. It is your responsibility during the trial period to ascertain the saddle as it is described when you receive it. Any discrepancies after the trial period cannot be rectified.

If you wish to return the saddle, please notify us by email, text, or by telephone by 11am on the fourth day. 

Please fill in the returns form (sent out with your saddle), enclosed with the saddle, and then post back to us for next day delivery.  

If you would prefer us to arrange collection from you, please advise when you contact us to return. (It is your responsibility to ensure you are available for the collection). 

Please make sure the saddle is carefully wrapped and if you are posting back, share the tracking details. 

When sending back your saddle, please ensure that the delivery time is no longer than 48 hours, or you may be subject to a £25 fine (per 24 hours late).

Once the delivery is received, we will refund you (minus any carriage fees) within 48 hours. 

We do charge a £10 (plus VAT) handling fee to cover our costs. This fee is payable should you cancel your order.

Saddles must be returned in the same condition that they were received. Please ensure that they are cleaned thoroughly. Customers that have returned saddles that were not in the same condition that they were received, will be subject to a £15 cleaning fee.

If you wish to visit the shop to take saddles on trial, three saddles can be trialled for a three day trial period. A £10 (plus VAT) handling fee will apply.